Description

Customer Satisfaction Survey Button (Long Range)

SensMax Loyalty Button L3 TS is a wireless device for customer feedback collection in real time. The customer survey button is mounted on a plastic stand with a printed question. Customers can rate their experience and deliver smiley feedback by pressing one of three emotion icons – Happy, Sad, or Disappointed.

SensMax Loyalty Button L3 TS delivers customer feedback statistics from smiley terminals to the SensMax cloud reporting portal in real-time using the SensMax gateway. There are two types of gateways available LAN/Internet or WiFi/Internet gateway for real-time devices.

Three two models of the real-time customer survey buttons are presented: SensMax L3 LR TS, and SensMax L3 SLR TS. The sensors have connectivity ranges for small/medium and big premises of up to 150m, and up to 800m.

Customer feedback statistics show up in ready-to-use reports per 5 minutes, hour, day, week, month, and year. As well as you can see the Network Promoter Score Index calculation.

Please note that customer survey statistics can merge with SensMax people counting system statistics, so you can track visiting trends and customer satisfaction statistics simultaneously. Feel free to check the reports here.

Wireless Satisfaction Survey Button Advantages

• Real-time statistics – customer service feedback machine delivering statistical information to a server in a real-time mode.
• Backup memory –  built-in memory for backing-up 1000 records.
• Long battery life – wireless customer survey button works for up to 2 years using AA batteries.
• Wireless setup – wireless customer service smiley device installation takes seconds only.
• Spam pressings protection – the customer survey button has a built-in digital filter that protects the happy or not terminal against spam pressings.

Customer Satisfaction Device Technical details